Listen Up!

The Two Marketeers challenge brands to take customer experience to the next level in 2021 and implement 'listening' (for real this time!) to get to the heart of WHY consumers behave the way that they do. It's time to listen up!

For reference:

Newsletter, "Raisin Bread - Exclusive Q&As with the world’s top marketers and curated marketing news" 

 

Tesla and Nike Best-in-Class Examples of Listening

"4 Examples of brands that listen to customer feedback"

 

Article: Accenture, "COVID-19: The business of experience in times of uncertainty"